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Giving Service Companies a Fast Start by SAP AG
March 10, 2009 - (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
Enabling Growth for Large Enterprises: Three Strategies for Growing Your Business by SAP AG
September 17, 2008 - (Free Research) Growth is back on the executive agenda and challenging executives today from both a strategic and operational perspective. This 'SAP Executive Insight' explains the challenges inherent in three common growth models and describes how to implement a solid, flexible, and adaptive foundation that supports corporate growth objectives.
IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc
November 09, 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
Tivoli Beat Article: Seamlessly Link IT Development and Operations by IBM
November 12, 2009 - (Free Research) This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets.
Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP
October 28, 2009 - (Free Research) Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge
December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
ITIL® v3: What It Is and Why You Should Care by Global Knowledge
October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
ITIL®,the CMS and You by BMC Software, Inc
August 2009 - (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
Why You Should Take a Holistic Approach to ITIL and Service Support by BMC Software, Inc
June 2009 - (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Seven Practical Steps for Federal Cyber Security and FISMA Compliance by Tripwire, Inc.
April 2009 - (Free Research) This paper provides seven practical steps any information security organization can take to improve information system security and achieve compliance with relevant regulations, standards and internal security and operational policy.
Modernizing Your Legacy AS/400 applications by Hewlett-Packard Company
July 2008 - (Free Research) With recent AS/400 announcements, companies operating on the AS/400 today have a decision to make—rehost, rewrite, or replace. The key thing to remember when migrating your AS/400 application infrastructure is that it is all about delivering the intended business outcome— generating new services to win new customers.
Orion Network Configuration Manager (NCM) by SolarWinds, Inc.
July 2009 - (Free Research) Check out this download to see how the Orion Network Configuration Manager aids in managing network configuration files in multi-vendor network environments, monitoring changes to device configurations and ensuring compliance with federal and corporate policies.
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